Product Sourcing Information

Welcome to Dear Sunshine! We want to provide full transparency regarding our product sourcing process. Please read the following information to understand how our business operates.


Product Sourcing:

At Dear Sunshine, we source our products from AliExpress and AliOrders,  reputable online marketplaces connecting buyers and sellers worldwide. We act as a middleman between you, our valued customer, and the suppliers on AliExpress and AliOrders.


Order Processing and Fulfillment:

When you place an order on our website, we promptly forward the order details, including the shipping address and product specifications, to the respective supplier on AliExpress or AliOrders. The supplier is responsible for processing and fulfilling your order by packaging and shipping the products directly to you.

Product Descriptions and Images:

Product descriptions, images, and specifications displayed on our website are provided by the suppliers on AliExpress and AliOrders. We strive to ensure accuracy and reliability in presenting these details. However, please note that there may be occasional discrepancies between the product received and the information provided on our website. We encourage you to review the actual product received for final judgment.

Pricing and Payment:

The pricing of our products is determined by the suppliers on AliExpress and AliOrders. We display the prices set by the suppliers on our website. Any additional fees, such as shipping costs or applicable taxes, will be clearly indicated during the checkout process. It is your responsibility to review the final price before making a purchase.

Shipping and Delivery:

We offer various shipping options based on the information provided by the suppliers. Estimated delivery times are provided as a general guideline. However, please understand that delivery times may vary due to factors beyond our control, such as customs procedures or unforeseen delays during transit.

Returns, Refunds, and Exchanges:

For information regarding our return, refund, and exchange policies, please contact us at the form below to inquire about returns and refunds. Our team will outline the conditions, timeframes, and procedures to follow for returning products and requesting refunds or exchanges.

Intellectual Property:

All intellectual property rights, including copyrights and trademarks, belong to their respective owners. We expect our customers to respect these rights and refrain from engaging in any unauthorized use or reproduction of copyrighted materials. 

Thank you for choosing Dear Sunshine. If you have any further questions or concerns regarding our product sourcing or any other aspect of our business, please don't hesitate to contact our customer support team [insert contact information].

Note: This information page is provided for informational purposes only and does not constitute a legally binding agreement.